1. My tentative thesis is: Kalamazoo College is an excellent learning institution that provides it's students with a quality environment and plentiful resources. The mail center at K is slow, unorganized, inefficient, and does not promote a good image for K College. To better represent K the mail center should be changed to remedy the problems.
2. I plan to address constraints such as space, staff, and time in my analysis, and trigger points like mailboxes, service, and speed are most important.
3. Class readings to utilize:
Emotional Designs
Design of Spaces
The Third Place
The Experience Architect
Principles of Marketing
4. " A good experience architect sets the stage for positive encounters with your organization through products, services, digital interactions, spaces, or events."
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